How-To Solve the Netmarble Messenger Bug


Today, Uncharted Waters Online officially enters closed beta. But unfortunately as with many CBT phase, it encountered problems on initial launch. In fact, as I was writing this, the server is undergoing an emergency maintenance.

While waiting, I decided to browse the Netmarble website. All was fine until I logged-in to their website – their Netmarble Messenger is too persistent, no that is an understatement, they are forcing you to install their browser-based messenger, which unfortunately, is not compatible with Windows 7.

Follow up:

I tried installing the Netmarble Messenger on Google Chrome, Mozilla Firefox, and Internet Explorer, all failed. For Chrome and Firefox, it just kept on saying that the plugin crashed. For IE, it kept on saying that there’s a version incompatibility.

It then turns into a great annoyance because the Netmarble website will keep popping-up messages about the errors. As I’ve said we are being forced to install their browser plugin.

Here’s the solution if you encounter this problem, especially for Windows 7 users.

  • Go to the folder of your favorite browser
  • Right-Click on the executable file (firefox.exe or chrome.exe)
  • Go to “General > Compatibility”
  • Check the box “Run this program in compatibility mode for:
  • In the drop-down box, select Windows XP (Service Pack 3)
  • Click the Apply button
  • Run your browser
  • Visit the Netmarble website and re-install their messenger browser-plugin
  • Once you see the Netmarble messenger on your screen, then it installed successfully
  • Then just repeat the steps above and then
  • Uncheck the box “Run this program in compatibility mode for:
  • Click the Apply button and it should be okay from then on

By the way, it doesn’t work for Internet Explorer. Windows 7 will not allow IE to be in compatibility mode because it is an integral part of the operating system. If you only have IE and you want to, for example, post on the Netmarble forums, you better download Firefox and/or Chrome now.

Or better yet, tell Netmarble to give us an option to disable their messenger. In the first place who needs it? Do you think you will use it regularly and extensively?


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